Refund Policy
1. Introduction
This refund policy defines the conditions under which a participant may request a refund of registration fees for training courses offered by ExistCoach Training. By validating their registration, the user accepts the terms of this policy.
2. Right of withdrawal
In accordance with Article L.221-18 of the French Consumer Code, individual participants have a 14-day right of withdrawal from the registration validation date, without having to provide a reason or pay a penalty. To exercise this right, a written request must be sent by email to [email address] or by post to the following address:
ExistCoach Training
405 bd Paul Lintier, 53100 Mayenne
If this right is exercised, a full refund will be made within 14 days of receipt of the request, via the same payment method used during registration.
3. Cancellation by the participant
If a participant wishes to cancel their participation after the withdrawal period, the following conditions apply:
Cancellation more than 15 days before the training: reimbursement of 80% of the registration fees.
Cancellation between 15 and 7 days before the training: 50% refund of the registration fee.
Cancellation less than 7 days before the training: no refund will be made.
Any cancellation request must be sent by email to [email address] with registration information.
4. Cancellation by ExistCoach Training
If ExistCoach Training is forced to cancel a training course for reasons beyond its control (force majeure, unavailability of the instructor, insufficient number of participants, etc.), participants will be informed as soon as possible. They will then have the choice between:
A full refund of registration fees within 14 days.
Postponing their registration to a later session.
5. Special cases
Exceptional refunds may be considered in cases of force majeure, such as serious illness, accident, or other circumstances justifying cancellation beyond the participant's control. A request accompanied by supporting documents should be sent to [email address] for consideration on a case-by-case basis.
6. Reimbursement terms
Refunds will be issued to the original payment method used by the participant. No cash refunds will be given.
7. Modification of the refund policy
ExistCoach Formation reserves the right to modify this policy at any time. Any changes will be posted on the website www.existcoach-formation.com and will be effective immediately.
8. Contact
For any questions regarding this policy, please contact us at [email address] or by mail at:
ExistCoach Training
405 bd Paul Lintier, 53100 Mayenne
Last updated: 04/01/2025